Umpire Testimonials

"Umpire has been extremely helpful. Very knowledgeable and trustworthy. Stephen and his team take the extra time to ensure you understand everything and are always very kind. HIGHLY recommend!"

"They were a joy to work with. Punctual, courteous and left the place better than before."

“Umpire team was prompt, professional, and restored the condo the same day minimizing impact to the tenants. I would totally recommend their services."

"Stephen and his team saved the day and the house! They were at our home within an hour or two of our discovering the disaster we had on hand from a burst pipe. They were professional, thorough, careful and super easy to work with. Stephen’s crew, especially Troy, cared and took pride in their work. I would recommend them 100 percent!"

"Francisco was very professional, always on time, worked competently and diligently until all our water damage clean out was completed. He returned as scheduled to check on basement drying and take moisture readings before removing the equipment."

"I want to this opportunity to express my sincere gratitude to Steve & his team for going above and beyond his contractual agreement to help clean up our warehouse from smoke damage. Very professional and a subject matter expert. Truly appreciated your help during our difficult times. Respectfully Thomas Jacob"

"Our pipe burst during an awful ice storm I’m December 2022. There was bad water damage to our master bedroom, bathroom and part of our hallway. We had a few options for mitigation companies and we are so glad we went with Umpire. They responded immediately and though they were extremely busy made sure to come out within 48 hours. So busy in fact the owners (husband and wife) came out to do the job themselves because no crew was available. They were incredibly fast, efficient, helpful with recommendations and kind. They came out three times because our walls weren’t drying and they wanted to make sure nothing molded. The owners reached out several times to check in and helped us tremendously with our insurance. We felt we received far more attention and professionalism than from a larger company. We highly recommend Umpire, hopefully we won’t need their services again but should we they will be our first call."

"Great and timely service."

"I just bought a used car from someone who was a smoker and the car had gotten mold damage. My husband and I cleaned out the car but could not get the smell to go away. I called Umpire and Stephen suggested that they had a machine they could put in my car that would help mitigate the mold and cigarette smoke smell. It worked and I don't get an allergy feeling when I get into the car anymore. Thanks getting this taken care of for me Stephen. I appreciated the big help with my little problem."

"Installed carpet and toilets. Appreciated quick response and professionalism. Thank you!!!!!"

"I just went through the traumatic experience of my first flood. Umpire was prompt and had someone stop by the day I called to assess the damages. The damages were extensive and required, major drywall and hardwood floor removal. The men who did this were kind and did great work (though unfortunate situation). Stephen, at the office, was very courteous and helped take care of a fee misunderstanding - which was SO helpful especially since my insurance company is basically MIA at this point. I definitely recommend them!"

"We had a minor issue (user error) of not shutting off the outside water and thankfully were home when the pipe burst. We called Stephen and he came to measure the moisture content in the walls and cut out some drywall so we can make sure it’s all dry. He is incredibly knowledgeable and has answers to any questions that you ask. I refer him to anyone who has a water loss in their home and they are always extremely happy with the service and his teams. So thankful for a company like Umpire that is lead by someone with integrity."

"I can’t say enough about Steven and his team. They were responsive, knowledgeable and helpful. I would definitely recommend them to anyone."

"Stephen at Umpire Mitigation was so helpful in conducting quality Mold mitigation for an upcoming sale of home. He sent a crew out immediately. His service was quick, communication responsive, and pricing beat the local competitors. As a realtor, I need good, quality professionals I can count on to help my clients. I will recommend Umpire to my office and will definitely use again if needed."

"We had water damage from our dishwasher that extended into our wood floors, kitchen cabinets, and basement ceiling. We called our insurance who recommended Umpire for the mitigation. Stephen reached out to us immediately and we had a crew come out to take care of the water damage and mitigate for mold. We were so impressed by the professionalism and responsiveness we received that we decided to go through Umpire for the rest of the work. Despite unexpected delays from the flooring company we went through separately, they had our kitchen back together in 6 weeks. Any issues identified were taken care of promptly and professionally. Highly recommend."

"Very nice and easy to talk to and listened to what I had to say. Made me feel comfortable with something I didn't really know about. Great prices and prompt! Hopefully we won't have any ore issues, but if we do we will definitely being using Umpire again."

"Hired for mold inspection as a precaution. Steve was able to get here 24 hours after call. Had the right equipment and clearly knew what he was talking about. I ended up not having an issue but had the assurance a professional agreed. Would recommend for hire without hesitation."

"The entire team at Umpire was fantastic! From the first phone call to the final check-in, they were here quickly and were patient to figure out exactly what was wrong, etc. Their team did excellent work and we highly recommend them."

"When I discovered a water leak stemming from the water dispenser in my refrigerator, Umpire responded immediately to ensure that the damage was controlled. They inspected the impacted areas thoroughly, documented the damage with photos and notes, took care to protect my furniture, appliances and cabinets while they worked, and even when removing a large amount of wet insulation they did such a nice job cleaning up that one wouldn’t be able to tell that they had undertaken that type of removal. When unfortunately I had a second, unrelated leak, I called again and they responded in 5-10 minutes. Additionally, Cesar was always great about showing up when he said and keeping me apprised of his ETA. I would recommend this company without hesitation, based on my experience."

"Umpire is head and shoulders above anyone else in this industry. Stepehn and his team are responsive, professional, and reliable. We have used them for big and small projects and have been pleased with their results each time."

"When our 1st floor was damaged with water, we had no clue what to do and was referred to Umpire for initial damage clean up. And I had to look no further. They took my call on Saturday night, showed up in my house Sunday morning, kept me informed in every single steps, directly dealt with my insurance company and did an awesome work restoring my house. Stephen Simmons, his associates and contractors, everyone was very professional and worked towards achieving our satisfaction in every single steps. Though I don't want to have another disaster in my house, but will reach out to them for any building related needs."

"After discovering a serious mold problem from a basement water leak, I called Umpire based on a recommendation from a basement foundation repair company. Umpire responded immediately and gave us a professional assessment and a reasonable estimate. They scheduled the work right away and their team that did the work was clearly experienced and very professional. They explained the problem that they found clearly, were very helpful and polite, and protected all of our furniture, carpets, and possessions during the course of the work. I highly recommend this company."

"Umpire Mitigation acted quickly when we needed help. Steve communicated directly with us and took care of everything. He sent his crew the next day and they did a thorough job. During a stressful time, it was nice knowing these things would be taken care of efficiently and with a great deal of care."

"5-star rating."

"Great team that is extremely responsive and really cares about helping their customers. I would highly recommend them."

"Umpire did a great job! Real people answered the phone, they were compassionate and clear in their communications. The Umpire team showed up after working all night at two other locations and went right to work calmly, effectively and respectfully moving our contents to make room for their remediation efforts. The team on the ground and Mr. Simmons (CEO) were both able to give advise on what to expect next, helped me make decisions, and in general, were very neighborly. They took the time to answer my questions, which took much of the anxiety out of planning the repairs. Mr. Simmons even contacted a repair contractor for me. Umpire made the water remediation part of the job as painless as it could be. I will be always and truly grateful! Thank you Umpire!"

"Best experience I’ve had. I had a late night plumbing emergency and was able to get on the phone with umpire that night and get some one over for a quote the next morning. All of my questions were answered and I was given a full explanation of every aspect of what was being done. Amazing company to work with."

"Umpire did a fantastic job addressing several mold- and water-damage related needs for us. Stephen was extremely responsive, communication was super clear, and they did really nice work at a far better price than we had obtained elsewhere. I would highly recommend them!"

"I used Umpire when my main waterline coming into the house had a small leak that went undetected for weeks. The Umpire team was fast to respond, friendly, knowledgeable and very professional! I would highly recommend them!"

"I had a great experience with Umpire. I was very impressed with how thorough and professional Stephen was. The owner was very trustworthy and went above and beyond to help. I highly recommend them."

"4-star rating."

"They were very quick to respond in an emergency! They were very professional and helpful! So nice to have comforting and professional help during a crisis!"

"They were here in two hours to help with flooded basement . Great help Umpire. Ted"

"We have used Umpire more than once. They are always extremely professional, very responsive, and provide assistance through the entire process. I have recommended them to several people and continue to highly recommend their service!"

"UMPIRE was referred to me by my Insurance agent. I never heard of UMPIRE before. I am glad my agent did so. UMPIRE was very responsive. I called on a Monday, Stephen from UMPIRE responded and scheduled someone to come to my house on that day. His crew was very professional and responsive. The crew was able to pinpoint the water damage was from a leaky pipe. Came to find out that the pipe had a cracked hole due to Khov builder poor workmanship. The Khov worker when the was built, the worker drove a nail to the sewer pipe. The hole was small enough initially which caused slow water leak for many years until the pipe finally gave way, and a lot more water leak out and damaged my wood floor. I have a number of questions on the damage which I called Stephen. Stephen was very helpful and answered my questions which helped to ease my high level of concerns regarding how the pipe would be replaced. When it comes to drywall and flooring, he also has a very professional contractor crew from MVS who came out to fix the drywall, replaced damaged flooring, and fixed the pipe. They're prompt and professional, and did great work. I will definitely call upon Stephen and his contractor crew in the future if needs arise. Their customer service is impeccable in making sure customer is happy with the work."

"I had a great experience with Umpire. Of the 2 "BIG Brand Names" one showed up with strange prices and the other did not show. Umpire was suggested by the insurance company. They gave us a great estimate, ...quickly...and were ready to work right away. The quality was excellent, on time and on budget."

"Francisco came on time ,evaluated our problems and offered several options for treatment. That was very helpful."

"Stephen Simmons is the ultimate professional. He is truly out to help his customers. He came out to help us with a water leak issue and gave us frank and objective expert advice not only on the things he and his company could help with, but also with respect to the things for which a more specialized company in his mind would be a better choice. Stephen really cares about his customers."

"I recently had to use Umpire for one of the properties my company manages, and I have to say that working with Stephen Simmons has been wonderful and easy. Thank you so much! Highly recommend!"

"Umpire did an outstanding job solving a moisture problem in our basement. Crafted and coordinated a solution that involved two other contractors. Problem solved for the long term---not just a quick fix. Highly recommend Umpire."

"Very pleased! We used Umpire Mitigation to do mold remediation for the entire basement of our Vienna home. Stephen was extremely professional. From initial contact to completion, he responded quickly to questions and requests. We had hired an independent inspector to conduct air and surface samples and then create a remediation plan. Stephen and crew followed it precisely. The team was punctual, hard-working, and left area in good shape at the end of the day. Finished on time and on budget. Most importantly, the mold is gone (confirmed by retest of air and surfaces samples). Note: One year later, and the basement is still mold-free! We definitely recommend Umpire."

"Umpire came highly recommended and we’ve worked with Stephen Simmons and his team three times this year. On each occasion, it was an absolute pleasure working with this company and we would happily recommend them to anyone looking for flooding remediation support!"

"Umpire Mitigation was there for us when our basement flooded. They came out the same day, were professional, compassionate, and knowledgeable. They made things very easy for us and they did great work. We highly recommend!"

"Quick response. Their voicemail system is amazing. The message says they will call back within 5 minutes and they do EVERY time. Steven is exceedingly helpful and provided great advice. He practically held my hand throughout the mitigation and kept me from going off the deep end. He was able to get workers in my basement the first day as well as arranging for dumpster and storage pod. I cannot say enough for Umpire."

"Fantastic experience. Umpire Mitigation answered my call after business hours, spent significant time on the phone with me to assess my issue and define a path forward. Umpire then came out promptly to assess what was going on and provide a detailed opinion on next steps. Supremely customer focused. I highly, highly recommend Umpire Mitigation."

"An amazing customer service experience in the midst of a very trying time! During a very busy season for Umpire, when they were scheduled for days, the owner came to our home to help us, NEXT DAY! He was very quick, extremely efficient, and happily took time to answer questions and provide additional helpful information. I would highly recommend Umpire!"

"There was some confusion on the total amount owed for services provided. The Owner agreed to waive the additional fee that was in question. I am happy with the resolution and the service provided. Would use again for similar services."

"Stephen helped me with my basement flood in the most professional way possible! He was honest in his assessment of my problem, came out personally to do the water extraction and place the fans, and communicated well about the solution. His price was the lowest I found anywhere so we were pleased with the whole experience. He even moved some boxes the I had placed under my wet carpet to help them air out by himself without being asked and put them all away for me. Thank you Stephen!"

"Called Mr. Simmons after a flooding in my basement and they had a crew out that day. Tre and his crew got everything that needed to be pulled out quickly and got things drying quickly. Great Service!"

"Umpire worked on two projects for me in a short space of time. The simplicity of the pricing and ease of getting them on the job without any ‘hidden extras’ was really appealing and I will definitely use them again. I have absolutely no qualms in giving them five stars."

"I am so pleased with Umpire. They made a rough situation due to a grease fire go by a lot smoother. The work completed was efficient. and Stephen is very friendly and easy to work with. Our home looks amazing!! Thank you so much!"

"We called Umpire for a water issue and within one day all of our problems were solved. The house was left clean and tidy and we couldn’t be more pleased with the professionalism and level of service. Highly recommend."

"A well-deserved five stars. Stephen was amazing from start to finish after a busted frozen pipe flooded two floors of our business. He showed up almost immediately and spent nearly three days moving, cleaning, and clearing out the damaged rooms. He made an overwhelming experience less painful and got us up and running in time to open for business without needing to shutdown. He also followed up days later to make sure everything was ok. Great experience and would recommend him and his company without hesitation."

"Excellent, prompt and professional service."

"They did a wonderful job of getting my house back together after a fire. Highly recommend."

"I don't wish water damage on anyone, but if it happens, these are your people! They were very quick to respond, and extremely helpful. I would highly recommend them and I would use them again."

"Great experience with the staff, on time and got the job done quickly. I would definitely recommend them."

"Stephen Simmons was responsive, professional and an amazing asset in dealing with a series of issues. I would recommend Stephen and Umpire for all of one’s remediation needs. Stands by his work and I give them a 10."

"The Umpire team helped us out on a project that needed immediate and complete mitigation by a professional company. They kept up all commitments to the job, they showed up when scheduled and were ready to work, and the cost was very competitive. I'd recommend them to anyone. Thanks Umpire!"

"Our house had a pipe that burst in our attic and by the time we got home it had gone through all three floors of the house. I emailed them and received a phone call within a few hours. They came out the same day and worked on part 1 of the flood mitigation. Then they were back on the next day to finish up. They were incredibly kind and efficient. I highly recommend them."

"As an out of town land lord, they were super responsive and took care of a somewhat complex situation between my condo and a neighboring unit. Happy to leave a positive review, been meaning to do this for sometime."

"Steven Simmons of Umpire was great! He solved my problem efficiently, was prompt and was always pleasant to be around. Very importantly, his pricing was reasonable. I would use him again anytime."

"Umpire's workmen were on time, worked efficiently with explanation of what they were looking for and cleaned up well after themselves. I was very impressed and happy."

"Great service and communication. Highly recommend!"

"I woke up to see my whole house flooded one morning and most of the carpet in my house was drenched in water. Later that day Steven Simmons came to the rescue and without any hesitation started right away. He did an amazing job and was even able to restore all the carpets and clear all the water fairly quickly."

"Steve has a great crew of folks who are professional, conscientious, and do a top notch job. I highly recommend Umpire Mitigation."

"Umpire and Steve know what they are doing. I trust Umpire to handle any type of mitigation. Grateful to have met the company."

"The owner and his wife guided me both physically and informationally through the overwhelming process of recovering after a flood in our home."

"Umpire met and exceeded my expectations. Really saved my materials and cleaned all the soot cleanup/damage from the fire damage next door. My place is very nice and clean now. Thanks and will definitely use Umpire again when needed."

"5-star rating."

"Working with Stephen's team could not have been any easier. He was incredibly responsive, timely and helpful. What I thought was going to take months, took a fraction of that time. Cannot recommend more."

"Umpire Mitigation responded promptly at all phases of tackling the clean up of the likely long-time mold in our basement: patiently and clearly answering my many questions; keeping us apprised of process and timing. With many approaches out there, their long-term expertise provided a reasonable approach and excellent solution – resulting in a thoroughly cleaned up space. Each team member was professional and conscientious. I will be highly recommending Umpire Mitigation to anyone who finds themselves with this kind of clean-up need."

"Stephen was great to work with. Very responsive, knowledgeable, and professional. His pricing and work were great too. I'll definitely be keeping him in mind with other clients."

"A top-notch, very professional contractor, the work was impeccable and finished on time. All the work to be done was carefully explained - no surprises. I can’t say enough about Umpire- a 10 out of 10!"