Umpire Mitigation: Excellence in Disaster Recovery

THE CHALLENGE

When Paul and Adene Rose's beloved historic home in Waterford, Virginia suffered a serious accident, they faced a challenging restoration process:

"On Sunday February 4, 2024 our beloved home in Waterford suffered a serious accident when the oil furnace in the basement misfired and filled the entire house with black soot on every surface, walls, floor, and contents."

The 1906 house, originally built by a former Loudoun Mutual officer, required specialized care to return it to pre-accident condition.

THE SOLUTION

The day after reporting the accident, Loudoun Mutual's adjuster recommended Umpire Mitigation:

"After determining we had no restorer in mind, he recommended UMPIRE Mitigation owned by Stephen Simmons. We took his advice and never regretted it. Stephen laid out a plan of action and immediately started..."

The Umpire team:

• Quickly removed items vulnerable to further damage
• Sent rugs, upholstered furniture, clothing and linens for professional cleaning
• Used a small, efficient two-person crew to clean and replace items
• Implemented specialized techniques to eliminate persistent smoke odors
• Coordinated with painters to prepare spaces for immediate use

THE DIFFERENCE: COMMUNICATION & CARE

Umpire Mitigation maintained exceptional communication throughout the restoration process:

"Almost every day Stephen called or Emailed with the next step and progress in cleaning each room."

The team showed remarkable attention to detail:

"When we returned, we were amazed at the thoroughness and careful replacement."

Stephen and his team demonstrated exceptional persistence in tackling difficult odor issues:

"With an old house there were many places the smell lingered or was absorbed in insulation or the basement floor. He used a machine to scrub the air for many days before he was successful but he never gave up."

Their flexible approach accommodated the homeowners' needs:

"Stephen and Ken were very accommodating in returning items only when we were ready to receive them making it possible to have the painters move in and paint the empty closets, bathrooms, kitchen and a bedroom for our immediate use when we returned."

THE RESULT

Thanks to Umpire Mitigation's expertise and coordination with Loudoun Mutual, the homeowners were able to return to their fully restored historic home:

"We used the rest of 2024 in finally moving back into our beautiful restored house thanks to the people that knew how to do it and the co-operation of every one at Loudoun Mutual."

PARTNER WITH US

For independent insurance agents selling Loudoun Mutual policies, Umpire Mitigation delivers the exceptional service your clients deserve. Our expertise in handling complex restoration projects helps you retain satisfied customers and build your reputation for excellence.

Contact us today:
Umpire Mitigation
Stephen Simmons, Owner
703-665-1129
help@umpiremitigation.com
www.umpiremitigation.com