The Umpire Advantage: Our 23 Key Features

Simplicity & Communication

1. Everything is designed to be simple
   Our philosophy is straightforward: simplicity works. By removing unnecessary complexity, we deliver better results for our customers.
2. Concise human communication
   Happy customers come from clear communication. We connect through chatbot, call, text, email, and whatever new forms people prefer, all backed by friendly humans. Our promise is fast replies to all communication—minutes, not days.
3. Easy instant booking
   We've eliminated the frustrating experience of answering endless questions that nobody reads. Our streamlined booking process respects your time and prevents you from having to repeat information.

Revolutionary Pricing Model

4. Flat pricing
   We're unique in offering flat pricing—creating direct cash savings and eliminating the need for third-party programs, IT teams, and review processes. Our approach maintains the critical human connection between customer, Umpire, and adjuster while covering 22 Xactimate line items. Unlike traditional models that encourage placing unnecessary equipment to increase charges, our flat pricing promotes honesty about what's actually needed.
5. No equipment charging by day or amount
   This bears repeating: whether we need two fans or six per room, your flat room price remains the same. We place exactly what's needed without inflating costs.

Operational Excellence

6. 100% mobile focus
   Our simple setup eliminates the need for physical offices, resulting in faster response times and lower overhead costs that we pass on to you.
7. Universally recognized apps
   We use familiar tools like email and text—technologies everyone understands without a learning curve, and that are maintained at someone else's expense.
8. Complete photo documentation
   Every project is thoroughly documented with photos, providing transparency and accountability throughout the process.

Our Team Approach

9. Stable freelance model
   Our structure reduces employee-related costs, allowing us to pay our teams more. With 3-year agreements providing stability, we've proven that independent contractor relationships can benefit everyone involved.
10. Small business owner teams
    We partner with primary mitigators and small 1-3 truck companies whose owners are personally on-site and invested in quality results. While most networks prefer larger companies for easier management, we've found that smaller teams deliver superior service and attention to detail. We also help these small businesses build sustainable operations they can eventually sell.
11. Social good commitment
    Our mitigators earn middle-class wages comparable to college-educated software developers—significantly more than the $12-24 hourly wage typical in traditional companies that require office attendance 5-6 days weekly regardless of workload. This helps us attract and retain better talent.
12. Equipment provided
    We supply all necessary equipment, eliminating the need for freelancers and small companies to secure loans or make large capital investments to work with us.

Systems & Customer Experience

13. Our systems handle the business end
    We take care of sales, marketing, job acquisition, digital work authorizations, follow-up, invoicing, billing, and direct deposit payments to mitigators—letting them focus on quality service.
14. Really happy customers
    Our entire model is designed to create exceptional customer experiences. Having a dedicated operator who knows your complete job history creates continuity that call centers with rotating staff simply can't match.
15. Homeowners appreciate direction
    Most people don't think about water damage in everyday life and aren't sure who to trust when disaster strikes. When insurance connects them with reliable help, homeowners remember that support at renewal time. Of course, this only works when customers are genuinely satisfied with the service.

Safety & Training

16. Background checked professionals
    We verify all team members' backgrounds to ensure the safety of our customers and their property.
17. Insurance-covered mitigators
    All our mitigators carry comprehensive general liability and pollution coverage for your protection.
18. Online training with real-world teachers
    We've found online learning to be more effective and efficient than traditional classroom settings, especially when supplemented with local hands-on training. This approach eliminates wasted travel time and better accommodates different learning styles.

Organizational Advantages

19. Minimal management structure
    Our model and systems allow teams to largely manage themselves, with operators and mitigators organized by area. Our lean management team stays closer to field operations and can adapt quickly to changing needs.
20. Free catastrophe assistance for nonprofits
    We're committed to helping community organizations during disasters.
21. Prevention reminders
    Most restoration companies don't provide prevention education—it would reduce their business. We think differently, focusing on what customers need rather than maximizing our service calls.

Sustainable Business Model

22. Franchise-proof advantages
    Why can't competitors adopt our flat pricing? Their business models prevent it—franchise fees, building overhead, administrative costs, and business loans make it financially impossible. Umpire succeeds because we're unencumbered by these traditional burdens, leveraging mobile technology and streamlined systems to operate profitably.
23. Consistent profitability
    We maintain profitability from day one: every job, every month, every year. This financial health ensures we'll be here for the long haul when you need us.

It's all true! Proven every day since 2018. Want to learn more?

Call Stephen at 703-665-1129 or email stephen.simmons@umpiremitigation.com.